By not allowing your anger to get the best of you, you can channel your anger into solving the problem. It is always a better idea to attack a situation with a level attitude. Many people would rather fight back than admit they are wrong when attacked. When you are firm, but non reactive, you will get the response you desire.
Source: "Don't Sweat The Small Stuff and it's all small stuff" - Kristine and Dr. Richard Carlson
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